Shipping & Delivery

We want your Omari experience to be seamless from checkout to delivery.

Express Shipping

All Australian orders are shipped via Australia Post Express Post.
Complimentary Express Shipping is available on Australian orders over $300 AUD.
For Australian orders under $300 AUD, Express Shipping is available for $19.95 AUD.

International shipping rates are calculated at checkout based on the destination, selected service and parcel size.

Order Processing

Orders are typically packed and dispatched within 2–4 business days after payment is confirmed.
Orders placed on weekends or NSW public holidays will begin processing on the next business day.
During launches, promotional periods and peak seasons, additional processing time may be required.

Estimated Delivery Timeframes

The following timeframes are estimates from the date of dispatch:

  • Australia — Express Post: Typically 1–3 business days for most metropolitan areas. Regional and remote locations may require additional delivery time.
  • New Zealand: Approximately 5–10 business days.
  • Rest of World: Approximately 7–14+ business days.

Delivery timeframes are provided as a guide only. Peak periods, weather events, customs processing and carrier delays may affect delivery times and are outside our control.

Tracking

You will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow time for the carrier's tracking system to update after your confirmation email is received.

International Taxes and Duties

International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.
These charges are determined by local authorities and are the customer's responsibility unless the order is expressly stated as Delivered Duties Paid (DDP) at checkout.
Omari Active is not responsible for delays caused by customs clearance.

Pre-Orders and Split Shipments

Orders containing pre-order or made-to-order items will dispatch once all items within the order are ready, unless otherwise stated on the relevant product page.
If you would prefer available items to be shipped separately, please contact support@omariactive.co. Additional shipping charges may apply.

Address Changes

Please ensure your shipping address is correct before completing your order.
If you need to request an address change, contact support@omariactive.co within one hour of placing your order.
Once an order has been processed, dispatched or scanned by the carrier, we may be unable to amend or redirect the delivery address.

Delivery Security

Please select a secure delivery location.
Where available, Signature on Delivery may be offered at checkout. If Authority to Leave is selected or authorised, the parcel may be considered delivered once the carrier records delivery at the nominated address.

Omari Active is not responsible for parcels that are lost or stolen after being recorded as delivered, except where otherwise required by law.

Delayed, Lost or Damaged Deliveries

If your tracking shows a delay, loss or delivery issue, please contact support@omariactive.co and we will assist with a carrier investigation.
Carrier investigations and resolutions are subject to the carrier's procedures and applicable laws.

If your order arrives damaged, please contact us within seven days of delivery and provide clear photographs of:

  • The damaged item
  • The external packaging
  • The shipping label
  • Any internal packaging

Your rights under the Australian Consumer Law remain unaffected.

Failed Delivery and Return to Sender

If a parcel is returned to us due to an incorrect or incomplete address, refusal of delivery, failure to collect or another issue outside our control, we will contact you to arrange either:

  • Reshipment of the order, with additional shipping charges where applicable; or
  • A refund of the item price, excluding original shipping charges unless otherwise required by law.

Any complimentary shipping applied to the original order does not cover the cost of reshipping a returned parcel.

Shipping Restrictions

We may be unable to deliver to certain PO boxes, parcel lockers, remote locations or restricted destinations.
If we are unable to fulfil delivery to your nominated address, we will contact you and provide an alternative where possible or issue a refund.