Returns & Exchanges

We want you to be confident in your Omari Active purchase. If something is not right, please contact us and we will help you through the return process.

This policy applies in addition to any rights you may have under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights.

For change-of-mind returns or exchanges, you must contact us within 14 calendar days of your order being delivered, based on the carrier’s tracking information.

Once your return has been approved, the item must be lodged with the return carrier within 7 calendar days. Returns sent without prior approval may not be accepted.

The 14-day return window applies only to change-of-mind returns and does not limit your rights in relation to faulty, damaged, unsafe, incorrectly supplied or incorrectly described products.

To qualify for a change-of-mind return or exchange, the item must:

You may carefully try on eligible apparel to assess the fit. Please take care when doing so, as items showing signs of wear or damage may not be accepted.

For hygiene reasons, underwear, socks, base-layer bottoms, half tights and garments containing an integrated brief are not eligible for change-of-mind returns or exchanges once they have been tried on, worn, opened or had their hygiene seal removed.

This exclusion does not apply where an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

We offer one complimentary size exchange on eligible full-price apparel per order.

The first eligible size exchange includes return postage and delivery of the replacement item. Any additional exchanges will be at the customer’s expense.

Exchanges are subject to stock availability. We cannot reserve replacement stock before receiving and approving your returned item.

If the requested replacement size is unavailable, you may select another available item or receive a refund for the approved returned item.

We are currently unable to provide prepaid international return labels.

International customers may return an eligible item at their own expense and either place a new order for the preferred size or request an exchange, subject to availability.

Once your return is delivered to us, we aim to inspect and process it within 3–5 business days.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are non-refundable for change-of-mind returns. This does not apply where the product is faulty, incorrect or where Omari Active is otherwise responsible for the return.

Where an item was purchased as part of a discounted bundle, set or promotion, returning only part of the offer may affect the refund amount.

The refund may be recalculated so that any items you keep are charged at their applicable individual price and the original promotional conditions are maintained.

For returns made because of a change of mind, the customer is responsible for return shipping unless the return qualifies for the first complimentary Australian size exchange described above.

Please use a trackable shipping service and keep your lodgement receipt until your return has been completed. Omari Active is not responsible for change-of-mind returns that are lost or damaged while being sent to us.

Do not send a return before receiving return instructions and approval from us.

Please contact us as soon as possible if your item:

Please include your order number, a description of the issue and clear photographs where possible.

For damage identified on delivery, we ask that you contact us within 7 days so we can investigate promptly. This request does not limit any rights you may have if you contact us after that period.

Where a product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances. Omari Active will cover reasonable return costs where required.

Faulty products do not need to be returned in their original packaging in order for you to seek a remedy.

Discounted items remain eligible under our standard 14-day change-of-mind policy unless they are clearly marked as Final Sale or Clearance before purchase.

Items marked Final Sale or Clearance cannot be returned or exchanged because of a change of mind, incorrect size selection or personal preference.

This does not limit your rights where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

For eligible change-of-mind returns, purchases marked as gifts and delivered directly to the recipient will be refunded as Omari Active store credit once the return has been received and approved.

Where an order was not marked as a gift, any refund will be issued to the original purchaser’s payment method.

Gift recipients retain any rights available to them under the Australian Consumer Law.

The 14-day change-of-mind return period for pre-orders begins when the order is delivered, not when the order is placed.

Exchanges for pre-orders and limited-release products remain subject to stock availability. If the requested replacement is unavailable, an approved return may be refunded instead.

Pre-order and limited-release conditions do not limit your rights under the Australian Consumer Law.

Customers are responsible for the cost of international change-of-mind returns.

Original shipping charges, import duties, customs charges and local taxes are not refundable by Omari Active. Depending on your country, you may be able to apply directly to your local customs authority for reimbursement of eligible duties or taxes.

Where an international order is faulty, damaged or incorrect, please contact us before returning it so we can provide appropriate instructions.

Customers are responsible for providing a complete and accurate delivery address and collecting their parcel within the carrier’s required timeframe.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery or failure to collect it, we can:

Original shipping charges are non-refundable in these circumstances unless otherwise required by law.

Email contact@omariactive.co with:

We will review your request and provide return approval, instructions and the correct return address.

Please do not send items to us without receiving return approval first.

Thank you for choosing Omari Active.